NEC Express5800/A1160 Guia de Resolução de Problemas

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1-1 Section 1 Introduction This guide provides the information necessary for upgrading firmware on your Service Processor or troubleshooting soft

Preparing to Restore the Service Processor 1-2 EXPRESSSCOPE® Monitor LCD on your cell or checking the remote console interface partition settings p

Accessing the Service Processor 1-3 1.2.2. Recording Partition Configuration You might lose your partition configuration while troubleshooting your S

Accessing the Service Processor 1-4 1.3.2. Accessing EXPRESSSCOPE® Monitor Interface The EXPRESSSCOPE® Monitor interface is on the front of each

2-1 Section 2 Upgrading the Service Processor This section provides information on how to upgrade your Service Processors to a new level. Note:

Checking Management Firmware Level using Remote console interface 2-2 Figure 2-1 Management Firmware Update Page 3. Click Display Current Firmwar

Obtaining Releases from the Support Site 2-3 2.2. Obtaining Releases from the Support Site If you need to install later release levels, such as manag

Updating Management Firmware using Remote console interface 2-4 member cell of the partition that is AC powered on. The update takes several minute

3-1 Section 3 Troubleshooting the Service Processor This section provides information on how to troubleshoot problems with your Service Processor

Proprietary Notice and Liability Disclaimer The information disclosed in this document, including all designs and related materials, is the valuable

Loss of Communication With Partition Remote console interface 3-2 ping Partition MLAN IP address If you can successfully ping your Service Processo

Loss of Communication With Partition Remote console interface 3-3 See the Hardware Installation Guide or Service Guide for cabling details. 6. If you

Loss of Communication With Partition Remote console interface 3-4 y If the IP address is 0.0.0.0 and DHCP is disabled - Locate the static IP addr

Cell Is Not Responding 3-5 configuring most of the settings on the Service Processor, possibly including settings configured in the factory or before

Error Messages Displayed on EXPRESSSCOPE® Monitor LCD 3-6 LEDs left of the reset button blink quickly. Then, after about 10 seconds, the green LED

Error Messages Displayed on EXPRESSSCOPE® Monitor LCD 3-7 3.4.1. Message: “ID Indeterminate” This message indicates that the cell interconnect cables

Error Messages Displayed on EXPRESSSCOPE® Monitor LCD 3-8 3.4.3. Message: “Segment Conflict” This message indicates that IP addresses for your par

Error Messages Displayed on EXPRESSSCOPE® Monitor LCD 3-9 3.4.4. Message: “Segment Down” This message indicates that the partition or cell has not ob

Error Messages Displayed on EXPRESSSCOPE® Monitor LCD 3-10 y Ensure that a DHCP server is accessible, and wait for an address to free up or contac

4-1 Section 4 Restoring the Service Processor This section provides information on how to restore your Service Processor. After restoring your Se

iii Contents Section 1 Introduction ... 1-1 1.1. Documentation Updates ...

Restoring Service Processor to Default Settings 4-2 Caution Restoring cell default settings is a drastic measure that requires configuring most of

Restoring Service Processor to Default Settings 4-3 4.2.2. Restoring the Default Settings 1. Ensure that the partition is DC powered down. 2. Recor

Configuring After Updating Management Firmware 5-4 Section 5 Configuring the Service Processor After Restoring This section provides informati

Configuring After Restoring Default Settings 5-5 See 5.3.1 Configuring Network Settings. 2. Use remote console interface for your system to resolve a

Configuration Procedures 5-6 See 5.3.1 Configuring Network Settings. 2. Use remote console interface to move the cell that your restored Service P

Configuration Procedures 5-7 You can update network settings in response to changes in your site configuration, unless a DHCP server is enabled and IP

Configuration Procedures 5-8 Figure 5-2 Expanded Network Menu 5. Navigate to the desired command, such as one of the following, press OK, and fol

Configuration Procedures 5-9 Updating Network Values When you submit a command to update a network value, the current value appears on the EXPRESSSCOP

Configuration Procedures 5-10 4. Navigate to Apply New IP Addr and press OK. Changes are applied and the display returns to the network menu. 5.3

Configuration Procedures 5-11 settings. To create a new partition 1. Navigate to the partitioning page of the remote console interface for the system

Contents iv 3.4.3. Message: “Segment Conflict” ... 3-8 3.4.4. Message: “Segment Down” .

Configuration Procedures 5-12 partition; or click Cancel to skip updating the firmware level, and the cell is not added to the partition. 6. Repea

Configuration Procedures 5-13 code (as identified in the ISO 3166 standard) - Contact name - Contact telephone number (in international format), cons

Configuration Procedures 5-14 The add new user page appears, as shown in Figure 5-7. Figure 5-7 User Management Add New User Page 3. Type the use

Configuration Procedures 5-15 used. To eliminate all browser startup warnings, use custom SSL certificates for each partition and cell Web interface,

Configuration Procedures 5-16 Figure 5-8 SMTP Page 3. Type the IP address of the SMTP server. The IP address of the SMTP server must be accessibl

Configuration Procedures 5-17 A confirmation dialog box appears. 4. Click OK. If you want to return to the Alert Management page without changing the

Configuration Procedures 5-18 The Alert Management - Modify page appears, as shown in Figure 5-10 and Figure 5-11. Figure 5-10 Alert Management -

Configuration Procedures 5-19 Figure 5-11 Alert Management - Modify SNMP Trap Alternatively, click Cancel to return to the Alert Management page wit

Configuration Procedures 5-20 10. Select the alert destination and click Send Test Alert to check the validity of the configured destination.

A-1 Appendix A Related Documents and Web Resources This appendix lists documents and Web resources that provide additional information about Expr

Figures v Figures Figure 1-1 EXPRESSSCOPE® Monitor LCD Main Screen Layout ... 1-2 Figure 1-2 Partition Setting Page ...

Web Resources A-2 A.2 Web Resources Visit the following Web sites for information about your system. Products and Services (www.necam.com/products/

Note: Consumers are cautioned that Product performance is affected by system configuration, software, the application, Customer data, and ope

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Using This Guide vi Using This Guide This guide provides the information necessary for upgrading firmware on your Service Processor or troubleshoot

Safety Notices vii Safety Notices WARNING To avoid a risk of injuries, maintenance procedures require trained technical personnel. In maintenance pr

Safety Notices viii installing the equipment in an environment compatible with the maximum rated ambient temperature of 89.6°F.  Reduced air Flow

ix WARNING Take care not to short live components with conductive tools, such as an adjustable wrench. To prevent shock, take care not to drop or le