NEC Xen Mail CTI Manual do Utilizador

Xen Mail CTI Installation GuideNEC Business Solutions LtdDoc. No. 8557 - Release 1.1June 2004Xen IPK

June 2004 NEC Business Solutions Ltd4 - Chapter 1 IntroductionDoc. No. 8557 - Release 1.1June 2004THIS PAGE INTENTIONALLY LEFT BLANK

June 2004 NEC Business Solutions Ltd94 - Appendix C Changing Network ProtocolsDoc. No. 8557 - Release 1.1June 2004To remove the existing network proto

Xen IPK Xen Mail CTI Installation Guide INDEX 95Doc. No. 8557 - Release 1.1June 2004IndexAActiveFax, adding to an existing system 66Application sc

June 2004 NEC Business Solutions Ltd96 INDEX IndexDoc. No. 8557 - Release 1.1June 2004setup for TeLANophy 72TCP/IP setup for Windows 2000 workstat

Xen IPK IndexXen IPK Xen Mail CTI Installation Guide INDEX 97Doc. No. 8557 - Release 1.1June 2004ViewMail 71ViewMail for Microsoft Messaging 71

June 2004 NEC Business Solutions Ltd98 INDEX IndexDoc. No. 8557 - Release 1.1June 2004THIS PAGE INTENTIONALLY LEFT BLANK

Xen IPK Xen Mail CTI Installation Guide Chapter 2 - 5Doc. No. 8557 - Release 1.1June 2004Chapter 2 – Setting Up the SystemSetting Up the System Chapte

June 2004 NEC Business Solutions Ltd6 - Chapter 2 Setting Up the SystemDoc. No. 8557 - Release 1.1June 2004SECTION 2SETUP OVERVIEWThe XenMail CTI is a

Xen IPK Xen Mail CTI Installation GuideSetting Up the System Chapter 2 - 7Doc. No. 8557 - Release 1.1June 2004SECTION 3INSTALLING THE VOICE MESSAGING

June 2004 NEC Business Solutions Ltd8 - Chapter 2 Setting Up the SystemDoc. No. 8557 - Release 1.1June 2004SECTION 4CONNECTING COMMUNICATION DEVICESPe

Xen IPK Xen Mail CTI Installation GuideSetting Up the System Chapter 2 - 9Doc. No. 8557 - Release 1.1June 2004SECTION 5INTEGRATION OVERVIEWThe basic i

June 2004 NEC Business Solutions Ltd10 - Chapter 2 Setting Up the SystemDoc. No. 8557 - Release 1.1June 2004SECTION 6PROGRAMMING THE PHONE SYSTEMTo se

Xen IPK Xen Mail CTI Installation GuideSetting Up the System Chapter 2 - 11Doc. No. 8557 - Release 1.1June 2004To assign phone typeMemory block 7-2 as

June 2004 NEC Business Solutions Ltd12 - Chapter 2 Setting Up the SystemDoc. No. 8557 - Release 1.1June 2004To set up a hunt groupMemory block 4-14 as

Xen IPK Xen Mail CTI Installation GuideSetting Up the System Chapter 2 - 13Doc. No. 8557 - Release 1.1June 2004To set up trunk routingMemory block 3-4

June 2004 NEC Business Solutions Ltdii Xen IPK Xen Mail CTI Installation GuideDoc. No. 8557 - Release 1.1June 2004THIS PAGE INTENTIONALLY LEFT BLANK

June 2004 NEC Business Solutions Ltd14 - Chapter 2 Setting Up the SystemDoc. No. 8557 - Release 1.1June 2004To make the call forwarding on busy/no ans

Xen IPK Xen Mail CTI Installation GuideSetting Up the System Chapter 2 - 15Doc. No. 8557 - Release 1.1June 2004To make the live record setting availab

June 2004 NEC Business Solutions Ltd16 - Chapter 2 Setting Up the SystemDoc. No. 8557 - Release 1.1June 2004To assign the extension number of the voic

Xen IPK Xen Mail CTI Installation GuideSetting Up the System Chapter 2 - 17Doc. No. 8557 - Release 1.1June 2004To program individual stations for call

June 2004 NEC Business Solutions Ltd18 - Chapter 2 Setting Up the SystemDoc. No. 8557 - Release 1.1June 2004SECTION 7SETTING UP THE VOICE MESSAGING SY

Xen IPK Xen Mail CTI Installation GuideSetting Up the System Chapter 2 - 19Doc. No. 8557 - Release 1.1June 20048Type y to proceed with the voice messa

June 2004 NEC Business Solutions Ltd20 - Chapter 2 Setting Up the SystemDoc. No. 8557 - Release 1.1June 20045 If you selected IPX/SPX, perform the app

Xen IPK Xen Mail CTI Installation GuideSetting Up the System Chapter 2 - 21Doc. No. 8557 - Release 1.1June 2004To set up the voice messaging system so

June 2004 NEC Business Solutions Ltd22 - Chapter 2 Setting Up the SystemDoc. No. 8557 - Release 1.1June 2004SECTION 8CHANGING THE KEYPAD MAPCallers in

Xen IPK Xen Mail CTI Installation GuideSetting Up the System Chapter 2 - 23Doc. No. 8557 - Release 1.1June 2004To change the keypad map1 Shut down the

Xen IPK Xen Mail CTI Installation Guide iiiDoc. No. 8557 - Release 1.1June 2004 Table of ContentsChapter 1 IntroductionSection 1 Overview- - - - - -

June 2004 NEC Business Solutions Ltd24 - Chapter 2 Setting Up the SystemDoc. No. 8557 - Release 1.1June 2004SECTION 9SIGNING IN AND SIGNING OUTSome of

Xen IPK Xen Mail CTI Installation Guide Chapter 3 - 25Doc. No. 8557 - Release 1.1June 2004Chapter 3 – Remote AccessRemote Access Chapter 3SECTION 1REM

June 2004 NEC Business Solutions Ltd26 - Chapter 3 Remote AccessDoc. No. 8557 - Release 1.1June 2004SECTION 2SETTING UP THE SUPPORT COMPUTERBefore you

Xen IPK Xen Mail CTI Installation GuideRemote Access Chapter 3 - 27Doc. No. 8557 - Release 1.1June 2004To install remote access software, continued1 C

June 2004 NEC Business Solutions Ltd28 - Chapter 3 Remote AccessDoc. No. 8557 - Release 1.1June 2004SECTION 3PREPARING AN EXISTING SUPPORT COMPUTERIf

Xen IPK Xen Mail CTI Installation GuideRemote Access Chapter 3 - 29Doc. No. 8557 - Release 1.1June 2004SECTION 4SETTING UP A SUPPORT COMPUTER’S PHONE

June 2004 NEC Business Solutions Ltd30 - Chapter 3 Remote AccessDoc. No. 8557 - Release 1.1June 2004To set up the Default phone book entry1 Start the

Xen IPK Xen Mail CTI Installation GuideRemote Access Chapter 3 - 31Doc. No. 8557 - Release 1.1June 2004To add a phone book entry1 In the Phone Book wi

June 2004 NEC Business Solutions Ltd32 - Chapter 3 Remote AccessDoc. No. 8557 - Release 1.1June 2004SECTION 5STARTING AND ENDING A REMOTE ACCESS CONNE

Xen IPK Xen Mail CTI Installation GuideRemote Access Chapter 3 - 33Doc. No. 8557 - Release 1.1June 2004To establish a remote access connection1 Make s

June 2004 NEC Business Solutions Ltdiv Table of ContentsDoc. No. 8557 - Release 1.1June 2004Section 10 Using Dial Back . . . . . . . . . . . . . . . .

June 2004 NEC Business Solutions Ltd34 - Chapter 3 Remote AccessDoc. No. 8557 - Release 1.1June 2004SECTION 6USING THE OS/2 HOST PROCESS SWITCHEROnce

Xen IPK Xen Mail CTI Installation GuideRemote Access Chapter 3 - 35Doc. No. 8557 - Release 1.1June 2004SECTION 7CHANGING THE REMOTE ACCESS DEFAULT LOG

June 2004 NEC Business Solutions Ltd36 - Chapter 3 Remote AccessDoc. No. 8557 - Release 1.1June 2004To change the remote access default logon name and

Xen IPK Xen Mail CTI Installation GuideRemote Access Chapter 3 - 37Doc. No. 8557 - Release 1.1June 2004SECTION 8TRANSFERRING FILESYou can use a remote

June 2004 NEC Business Solutions Ltd38 - Chapter 3 Remote AccessDoc. No. 8557 - Release 1.1June 2004SECTION 9TRACKING REMOTE ACCESS CONNECTIONSThe rem

Xen IPK Xen Mail CTI Installation GuideRemote Access Chapter 3 - 39Doc. No. 8557 - Release 1.1June 2004SECTION 10USING DIAL BACKThe voice messaging sy

June 2004 NEC Business Solutions Ltd40 - Chapter 3 Remote AccessDoc. No. 8557 - Release 1.1June 2004SECTION 11USING KEYBOARD CHATWith keyboard chat, y

Xen IPK Xen Mail CTI Installation Guide Chapter 4 - 41Doc. No. 8557 - Release 1.1June 2004Chapter 4 – Backing Up & Restoring the SystemBacking Up

June 2004 NEC Business Solutions Ltd42 - Chapter 4 Backing Up & Restoring the SystemDoc. No. 8557 - Release 1.1June 2004SECTION 2INSTALLING THE BR

Xen IPK Xen Mail CTI Installation GuideBacking Up & Restoring the System Chapter 4 - 43Doc. No. 8557 - Release 1.1June 2004SECTION 3INSTALLING NET

Xen IPK Table of ContentsXen IPK Xen Mail CTI Installation Guide vDoc. No. 8557 - Release 1.1June 2004Setup steps- - - - - - - - - - - - - - - - - -

June 2004 NEC Business Solutions Ltd44 - Chapter 4 Backing Up & Restoring the SystemDoc. No. 8557 - Release 1.1June 2004To install network protoco

Xen IPK Xen Mail CTI Installation GuideBacking Up & Restoring the System Chapter 4 - 45Doc. No. 8557 - Release 1.1June 200415 If you selected “Ver

June 2004 NEC Business Solutions Ltd46 - Chapter 4 Backing Up & Restoring the SystemDoc. No. 8557 - Release 1.1June 2004SECTION 4SETTING THE VOICE

Xen IPK Xen Mail CTI Installation GuideBacking Up & Restoring the System Chapter 4 - 47Doc. No. 8557 - Release 1.1June 2004Automatic Windows log o

June 2004 NEC Business Solutions Ltd48 - Chapter 4 Backing Up & Restoring the SystemDoc. No. 8557 - Release 1.1June 20046 Delete the default by ty

Xen IPK Xen Mail CTI Installation GuideBacking Up & Restoring the System Chapter 4 - 49Doc. No. 8557 - Release 1.1June 2004additional servers as n

June 2004 NEC Business Solutions Ltd50 - Chapter 4 Backing Up & Restoring the SystemDoc. No. 8557 - Release 1.1June 2004SECTION 5SETTING UP A REMO

Xen IPK Xen Mail CTI Installation GuideBacking Up & Restoring the System Chapter 4 - 51Doc. No. 8557 - Release 1.1June 2004Windows NT or 2000 setu

June 2004 NEC Business Solutions Ltd52 - Chapter 4 Backing Up & Restoring the SystemDoc. No. 8557 - Release 1.1June 2004To set up share-level acce

Xen IPK Xen Mail CTI Installation GuideBacking Up & Restoring the System Chapter 4 - 53Doc. No. 8557 - Release 1.1June 2004SECTION 6SCHEDULING SYS

June 2004 NEC Business Solutions Ltdvi Table of ContentsDoc. No. 8557 - Release 1.1June 2004THIS PAGE INTENTIONALLY LEFT BLANK

June 2004 NEC Business Solutions Ltd54 - Chapter 4 Backing Up & Restoring the SystemDoc. No. 8557 - Release 1.1June 2004To schedule recurring back

Xen IPK Xen Mail CTI Installation GuideBacking Up & Restoring the System Chapter 4 - 55Doc. No. 8557 - Release 1.1June 2004Frequency Accepts an x

June 2004 NEC Business Solutions Ltd56 - Chapter 4 Backing Up & Restoring the SystemDoc. No. 8557 - Release 1.1June 2004SECTION 7TRANSFERRING BACK

Xen IPK Xen Mail CTI Installation GuideBacking Up & Restoring the System Chapter 4 - 57Doc. No. 8557 - Release 1.1June 2004To transfer backup file

June 2004 NEC Business Solutions Ltd58 - Chapter 4 Backing Up & Restoring the SystemDoc. No. 8557 - Release 1.1June 2004SECTION 8RESTORING SYSTEM

Xen IPK Xen Mail CTI Installation GuideBacking Up & Restoring the System Chapter 4 - 59Doc. No. 8557 - Release 1.1June 20049 At the Serial Port Co

June 2004 NEC Business Solutions Ltd60 - Chapter 4 Backing Up & Restoring the SystemDoc. No. 8557 - Release 1.1June 2004To restore system default

Xen IPK Xen Mail CTI Installation Guide Chapter 5 - 61Doc. No. 8557 - Release 1.1June 2004Chapter 5 – Upgrading the Voice Messaging SystemUpgrading th

June 2004 NEC Business Solutions Ltd62 - Chapter 5 Upgrading the Voice Messaging SystemDoc. No. 8557 - Release 1.1June 2004SECTION 2ADDING SYSTEM LANG

Xen IPK Xen Mail CTI Installation GuideUpgrading the Voice Messaging System Chapter 5 - 63Doc. No. 8557 - Release 1.1June 200413 Review the features a

Xen IPK Xen Mail CTI Installation Guide Chapter 1 - 1Doc. No. 8557 - Release 1.1June 2004Chapter 1– Introduction Introduction Chapter 1SECTION 1OVERVI

June 2004 NEC Business Solutions Ltd64 - Chapter 5 Upgrading the Voice Messaging SystemDoc. No. 8557 - Release 1.1June 2004SECTION 3INCREASING THE NUM

Xen IPK Xen Mail CTI Installation GuideUpgrading the Voice Messaging System Chapter 5 - 65Doc. No. 8557 - Release 1.1June 200413 Review the features a

June 2004 NEC Business Solutions Ltd66 - Chapter 5 Upgrading the Voice Messaging SystemDoc. No. 8557 - Release 1.1June 2004SECTION 4ADDING FEATURE PAC

Xen IPK Xen Mail CTI Installation GuideUpgrading the Voice Messaging System Chapter 5 - 67Doc. No. 8557 - Release 1.1June 2004To add feature packages1

June 2004 NEC Business Solutions Ltd68 - Chapter 5 Upgrading the Voice Messaging SystemDoc. No. 8557 - Release 1.1June 2004SECTION 5SETTING UP ACTIONS

Xen IPK Xen Mail CTI Installation GuideUpgrading the Voice Messaging System Chapter 5 - 69Doc. No. 8557 - Release 1.1June 2004Day (Action) Accepts one

June 2004 NEC Business Solutions Ltd70 - Chapter 5 Upgrading the Voice Messaging SystemDoc. No. 8557 - Release 1.1June 2004THIS PAGE INTENTIONALLY LEF

Xen IPK Xen Mail CTI Installation Guide Chapter 6 - 71Doc. No. 8557 - Release 1.1June 2004Chapter 6 – Setting Up TeLANophySetting Up TeLANophy Chapter

June 2004 NEC Business Solutions Ltd72 - Chapter 6 Setting Up TeLANophyDoc. No. 8557 - Release 1.1June 2004SECTION 2CONFIGURING NETWORK PROTOCOLS FOR

Xen IPK Xen Mail CTI Installation GuideSetting Up TeLANophy Chapter 6 - 73Doc. No. 8557 - Release 1.1June 2004SECTION 3SPECIFYING STATION NUMBERS FOR

June 2004 NEC Business Solutions Ltd2 - Chapter 1 IntroductionDoc. No. 8557 - Release 1.1June 2004SECTION 2 BATTERY DISPOSAL AND SAFETYThe XenMail CTI

June 2004 NEC Business Solutions Ltd74 - Chapter 6 Setting Up TeLANophyDoc. No. 8557 - Release 1.1June 2004SECTION 4TELANOPHY WORKSTATION OVERVIEWThis

Xen IPK Xen Mail CTI Installation GuideSetting Up TeLANophy Chapter 6 - 75Doc. No. 8557 - Release 1.1June 2004SECTION 5TELANOPHY WORKSTATION HARDWARE

June 2004 NEC Business Solutions Ltd76 - Chapter 6 Setting Up TeLANophyDoc. No. 8557 - Release 1.1June 2004SECTION 6SETTING UP TELANOPHY NETWORK PROTO

Xen IPK Xen Mail CTI Installation GuideSetting Up TeLANophy Chapter 6 - 77Doc. No. 8557 - Release 1.1June 2004SECTION 7TCP/IP FOR WINDOWS 98 OR LATERP

June 2004 NEC Business Solutions Ltd78 - Chapter 6 Setting Up TeLANophyDoc. No. 8557 - Release 1.1June 2004SECTION 8TCP/IP FOR WINDOWS NT 4.0Perform t

Xen IPK Xen Mail CTI Installation GuideSetting Up TeLANophy Chapter 6 - 79Doc. No. 8557 - Release 1.1June 2004SECTION 9TCP/IP FOR WINDOWS 2000Perform

June 2004 NEC Business Solutions Ltd80 - Chapter 6 Setting Up TeLANophyDoc. No. 8557 - Release 1.1June 2004SECTION 10TESTING THE TCP/IP SETUPTo test t

Xen IPK Xen Mail CTI Installation GuideSetting Up TeLANophy Chapter 6 - 81Doc. No. 8557 - Release 1.1June 2004SECTION 11TELANOPHY WORKSTATION INSTALLA

June 2004 NEC Business Solutions Ltd82 - Chapter 6 Setting Up TeLANophyDoc. No. 8557 - Release 1.1June 2004SECTION 12INSTALLING TELANOPHY FROM A CDTo

Xen IPK Xen Mail CTI Installation GuideSetting Up TeLANophy Chapter 6 - 83Doc. No. 8557 - Release 1.1June 2004SECTION 13INSTALLING TELANOPHY FROM A NE

Xen IPK Xen Mail CTI Installation GuideIntroduction Chapter 1 - 3Doc. No. 8557 - Release 1.1June 2004Related documentationThe product disc contains th

June 2004 NEC Business Solutions Ltd84 - Chapter 6 Setting Up TeLANophyDoc. No. 8557 - Release 1.1June 2004SECTION 14USING TELANOPHY APPLICATIONS WITH

Xen IPK Xen Mail CTI Installation GuideSetting Up TeLANophy Chapter 6 - 85Doc. No. 8557 - Release 1.1June 2004SECTION 15INSTALLING VIEWMAIL FOR MICROS

June 2004 NEC Business Solutions Ltd86 - Chapter 6 Setting Up TeLANophyDoc. No. 8557 - Release 1.1June 2004To install ViewMail for Microsoft Messaging

Xen IPK Xen Mail CTI Installation Guide Appendix A - 87Doc. No. 8557 - Release 1.1June 2004Chapter A – About the System BoardAbout the System Board Ap

June 2004 NEC Business Solutions Ltd88 - Appendix A About the System BoardDoc. No. 8557 - Release 1.1June 2004A Backplate ConnectorB SW2: Do not use.

Xen IPK Xen Mail CTI Installation GuideAbout the System Board Appendix A - 89Doc. No. 8557 - Release 1.1June 2004Q Shutdown LED:Red when switch is On

June 2004 NEC Business Solutions Ltd90 - Appendix A About the System BoardDoc. No. 8557 - Release 1.1June 2004Designation Control PurposeiCMC System D

Xen IPK Xen Mail CTI Installation Guide Appendix B - 91Doc. No. 8557 - Release 1.1June 2004Chapter B – Starting and Shutting Down the SystemStarting a

June 2004 NEC Business Solutions Ltd92 - Appendix B Starting and Shutting Down the SystemDoc. No. 8557 - Release 1.1June 2004To shut down and restart

Xen IPK Xen Mail CTI Installation Guide Appendix C - 93Doc. No. 8557 - Release 1.1June 2004Chapter C – Changing Network ProtocolsChanging Network Prot