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June 2004 NEC Business Solutions Ltd
6 - Chapter 2 Setting Up the System
Doc. No. 8557 - Release 1.1
June 2004
S
ECTION
2
SETUP OVERVIEW
The XenMail CTI is a fully tested and assembled voice messaging system.
The voice messaging system software, a modem and custom OS/2 Warp
4.0 operating system software are preinstalled on a board that you place in
the phone system.
The following steps offer guidelines for setting up a new XenMail CTI
package. You can also use these steps if you are “upgrading” to XenMail
CTI package from a different product. (Back up the existing voice
messaging system database first. Once you complete the steps below,
restore it as described in “Restoring system files” on page 47. Fax
messages cannot be restored.)
If you are upgrading an existing, see "Upgrading the Voice
Messaging System," on page 61.
Setup steps
1 Insert the voice messaging system board into the phone system.
See "Installing the voice messaging system boards" on page 7.
2 Connect communication devices to voice messaging system board.
See “Connecting communication devices” on page 8.
3 Set up the phone system integration.
See "Integration Overview" on page 9.
4 If you plan to use a remote access connection to access the voice messaging
system screens, set up a support computer to do so.
See "Remote Access" on page 25.
5 Configure the voice messaging system software for network backups,
feature packages, and system languages.
See "Setting up the Voice Messaging System Software" on page 18.
6 Customise the integration, as necessary.
See “Changing the Keypad Map” on page 22.
7 Sign in to the system screens.
See “Signing In and Signing Out” on page 24.
8 If your system includes TeLANophy, set it up.
See “TeLANophy overview” on page 32.
9 Set up the voice messaging system ports, transaction boxes, and
subscribers, and integration options for your site.
See System Management Guide: System overview, Chapter 2.
10 If your system includes FaxMail, set it up.
See System Management Guide: “FaxMail setup, Chapter 9.
11 Back up the voice messaging system.
See “Using the backup and restore utilities on page 32.
- Xen Mail CTI Installation 1
- NEC Business Solutions Ltd 2
- Table of Contents 3
- Introduction Chapter 1 7
- DISPOSAL 8
- Related documentation 9
- 4 - Chapter 1 Introduction 10
- Chapter 2 11
- SETUP OVERVIEW 12
- INSTALLING THE VOICE 13
- SYSTEM 13
- CONNECTING 14
- INTEGRATION 15
- PROGRAMMING THE 16
- SETTING UP THE VOICE 24
- CHANGING THE 28
- SIGNING IN AND 30
- Remote Access Chapter 3 31
- SETTING UP THE 32
- COMPUTER 32
- PREPARING AN 34
- SUPPORT 34
- SETTING UP A 35
- COMPUTER’S 35
- STARTING AND ENDING 38
- REMOTE ACCESS 38
- USING THE OS/2 HOST 40
- SWITCHER 40
- ACCESS 41
- LOGON NAME 41
- 36 - Chapter 3 Remote Access 42
- y to save your changes 42
- TRANSFERRING FILES 43
- TRACKING REMOTE 44
- CONNECTIONS 44
- USING DIAL BACK 45
- USING KEYBOARD 46
- Backing Up & Restoring 47
- INSTALLING THE BRFT 48
- INSTALLING NETWORK 49
- SETTING THE VOICE 52
- LOG ON TO A 52
- Automatic Windows log on 53
- NetWare connection 54
- tedit rconnect.cmd 55
- tedit startit.cmd 55
- ‘background re-connect’ 55
- /f rconnect.cmd” 55
- SETTING UP A REMOTE 56
- BACKUPS 56
- Windows NT or 2000 setup 57
- SCHEDULING SYSTEM 59
- APPLICATION SCREEN PAGE 10 60
- TRANSFERRING 62
- -b9600 for a baud 63
- RESTORING SYSTEM 64
- Upgrading the Voice 67
- Messaging System 67
- ADDING SYSTEM 68
- INCREASING THE 70
- OF PORTS 70
- ADDING FEATURE 72
- SETTING UP ACTIONS 74
- GREETINGS 74
- APPLICATION SCREEN PAGE 4 75
- Chapter 6 77
- CONFIGURING 78
- PROTOCOLS 78
- TELANOPHY 78
- SPECIFYING STATION 79
- CALL PLUS 79
- TELANOPHY 80
- SETTING UP 82
- LANOPHY 82
- TCP/IP FOR WINDOWS 83
- TCP/IP FOR 85
- TESTING THE TCP/IP 86
- INSTALLING 88
- LANOPHY FROM A 88
- USING TELANOPHY 90
- AND THE 90
- INSTALLING VIEWMAIL 91
- MICROSOFT 91
- Appendix A 93
- Starting and Shutting Down 97
- Changing Network 99
- Protocols 99
- Doc. No. 8557 - Release 1.1 100
- June 2004 100
- INDEX 95 101
- INDEX Index 102
- INDEX 97 103
- 98 INDEX Index 104
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